The justcraft.com.au 30 Day Change-of-Mind Policy
Online shopping sometimes means you don’t get exactly what you had in mind. You are welcome to return the item as long as you meet the following terms and conditions as listed below:
Terms & Conditions
• Notification is required within 30 days of purchase date.
•Item to be returned must be in their original re-saleable condition with all tags and packaging (ready to be put back on the shelf).
•The item/s are NOT opened, used, worn or damaged.
•That you DO NOT stick or write anything on the item itself or its packaging. Please only write or place postage stickers on the outer postage packaging.
•The refund amount will not include delivery costs. If the item was delivered for free, delivery cost will be deducted.
•Handling fees will apply at 20% of the purchase price.
•The return of the item is the responsibility of the buyer.
•If the item has sustained damage in transit or does not return as noted above, a revised refund amount may be required
If you would like to take this offer, please send us an email at firstname.lastname@example.org and indicate the Order ID the item/s you wish to return and the reason for the return. Our Customer Service team will reply to your email and, if applicable, issue you a Return Authorization (RA) number. All other relevant information will be given to you at this time. Justcraft.com.au will not accept any return of any item/s without an RA from our Customer Service Representative.
Additional non-returnable items:
Downloadable software products
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 15 days after delivery